FAQ
We can privately label our services for the bank or we can be a representative of our services on behalf of the bank.
We offer an image-based solution, whereby we capture all items at the envelope level.
Frequently Asked Questions
What components should be evaluated when considering the expense of an in-house system vs. outsourcing?
- Assess the internal costs for implementation of hardware and software
- Time spent by employees when sorting, opening and processing payments
- Processing delays and current level of quality
- Efficiency in customer service
What types of businesses does eRemitt work with?
Any type of business that receives check payments can benefit from our solutions. For example, utilities, nonprofit organizations, insurance companies, mortgage companies, government agencies and financial institutions.
How does eRemitt work with financial institutions?
We can privately label our services for the bank or we can be a representative of our services on behalf of the bank. In each case eRemitt will provide top-quality payment solutions for the banks’ commercial customers.
Does our business need to be located in Houston?
No, we can work with your business wherever it is located. We team with several financial institutions to meet your company’s banking requirements.
How much time is involved with an account implementation?
Typically, we can have your account set-up, tested and ready to run within a week to ten days.
Are my client’s payments safe with eRemitt?
Yes, eRemitt processes all checks and documents with great care and precision, there is no need to worry about lost checks or documents. Additionally, eRemitt is bonded and insured for the security of payments.
How does eRemitt process work?
We offer an image-based solution, whereby we capture all items at the envelope level. Any and all transactions plus corresponding documents are batched according to your requirements. Our image processing allows you to research transactions online and/or receive an image archive on a CD/DVD.
How does eRemitt charge my company for using your services?
We can provide you with a quote for our basic services plus any additional product offerings. Pricing is set by the Financial Institution and may be free based on the client's deposit relationship with their bank.
How does eRemitt continue its processing in the event of a disaster?
A complete backup and disaster recovery solution is provided to ensure data integrity and security, both on-site and off-site from our headquarters. Pricing is set by the Financial Institution and may be free based on the client's deposit relationship with their bank.